Privacy Policy — 10bet Casino Philippines

Last Updated: June 24, 2026
Effective Date: June 24, 2026

This Privacy Policy describes how 10bet Philippines ("we," "us," or "our") collects, uses, stores, and protects personal information from users of our online casino platform at 10bet-ph.com. We are committed to protecting your privacy in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

1. Information We Collect

1.1 Registration Information

When you create an account, we collect your full legal name, email address, date of birth, Philippine mobile number, and country of residence. This information is required to create and manage your account and to verify your eligibility to use our services (21+ requirement per PAGCOR).

1.2 Identity Verification (KYC)

To comply with PAGCOR licensing requirements and anti-money laundering (AML) regulations, we collect government-issued photo identification (Philippine passport, SSS ID, UMID card, driver's license, or PRC ID), proof of address documents, and payment method verification information. KYC documents are required before your first withdrawal.

1.3 Transaction Data

We collect records of all deposits, withdrawals, bets, wins, and bonus activities on your account. This includes payment method details such as your GCash or Maya account number, and bank account information where applicable.

1.4 Technical Data

We automatically collect your IP address, device type, browser type and version, operating system, pages visited, time spent on pages, and clickstream data for security, analytics, and service improvement purposes.

2. How We Use Your Information

We use your personal data to: create and manage your player account; verify your identity and age (PAGCOR regulatory requirement); process deposits and withdrawals; detect and prevent fraud, money laundering, and cheating; provide customer support; send account-related communications (transactional emails); and comply with legal and regulatory obligations.

With your explicit consent, we may also send promotional emails about bonuses, promotions, and new game releases. You can opt out of marketing communications at any time via Account Settings → Notifications or by clicking the unsubscribe link in any marketing email.

3. Legal Basis for Processing

Under the Philippine Data Privacy Act, we process your personal data on the following bases: performance of contract (to provide gaming services you have requested); legal obligation (PAGCOR licensing, AML/KYC requirements under relevant Philippine regulations); legitimate interests (fraud prevention, security, platform improvement); and consent (marketing communications).

We do not sell your personal data to third parties. We share data only as necessary for service delivery: payment processors (GCash, Maya, bank partners) to process transactions; identity verification providers for KYC; game software providers (Pragmatic Play, PG Soft, Evolution Gaming) for game delivery; fraud prevention services; and regulatory authorities (PAGCOR, NPC, law enforcement) when legally required.

All third-party processors are contractually bound to protect your data in compliance with applicable data protection laws.

5. Data Retention

We retain your personal data for a minimum of 5 years after account closure, or longer if required by Philippine law or PAGCOR regulations. Transaction records are retained for a minimum of 7 years for AML compliance purposes. You may request deletion of your personal data, subject to legal retention requirements, by contacting our Data Protection Officer.

6. Your Rights Under the Philippine Data Privacy Act

Under Republic Act No. 10173, you have the right to be informed about data collection; access your personal data; object to processing; erasure or blocking of your data; damages for privacy violations; data portability; and rectification of inaccurate data. To exercise any of these rights, contact our Data Protection Officer at [email protected].

7. Data Security

We implement industry-standard security measures including 128-bit SSL/TLS encryption for all data transmission, secure server infrastructure with access controls, regular security audits, and employee data handling training. In the event of a data breach affecting your rights, we will notify you and the National Privacy Commission (NPC) within 72 hours as required by Philippine law.

8. Cookies

We use cookies and similar tracking technologies to operate our platform, analyze usage, and provide a personalized experience. Please see our Cookie Policy for detailed information about the types of cookies we use and how to manage your preferences.

9. Contact — Data Protection Officer

For privacy-related concerns, requests, or complaints:
Email: [email protected]
Postal: 10bet Philippines, Data Protection Officer, [Office Address], Manila, Philippines

If you are not satisfied with our response, you may lodge a complaint with the National Privacy Commission (NPC): privacy.gov.ph · [email protected]

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email to your registered address. Continued use of 10bet Philippines after any changes constitutes acceptance of the updated policy. The "Last Updated" date at the top of this page indicates when the policy was most recently revised.