Contact & Support — 10bet Casino Philippines

Our customer support team is available to assist Philippine players with any questions about your account, deposits, withdrawals, bonuses, games, or technical issues. Choose the support channel that works best for you.

Live Chat — Step by Step

Live chat is the fastest way to get help at 10bet Philippines. To start a chat session:

Log in to your 10bet account → click the chat bubble icon in the bottom right corner of any page → select your inquiry type from the menu → connect with a live support agent in under 2 minutes. Our agents speak English and Filipino.

Email Support

For non-urgent inquiries or when you need to attach documents (such as KYC documents or payment screenshots), email is the preferred channel. Please include your registered email address and account username in all correspondence to help us resolve your query faster.

General Support: [email protected]
KYC & Verification: [email protected]
Bonus & Promotions: [email protected]
Privacy & Data Requests: [email protected]
Complaints: [email protected]

Complaints and Escalation

If your issue is not resolved by our customer support team, you may escalate to our Complaints Department at [email protected]. We aim to resolve all formal complaints within 5 business days.

If you remain unsatisfied after our internal complaints process, you may contact PAGCOR as the regulatory authority:

PAGCOR Player Assistance: pagcor.ph · (02) 8538 9090 · [email protected]

Regulatory Information

10bet Philippines operates under a license issued by the Philippine Amusement and Gaming Corporation (PAGCOR). Our platform complies with all applicable Philippine gaming laws and consumer protection regulations. Players can verify our PAGCOR license status at pagcor.ph.